11 Sustainable cities and communities
  • Year: 2005
  • Award: World Summit Award
  • Category: Government & Citizen Engagement
  • Organisation: Directgov, Cabinet Office
  • Country: United Kingdom
  • URL: puts users straight through to public services without them having to understand government. People who prefer not to use the Internet can get to Directgov through Digital interactive Television (DiTV) or 6,000 public kiosks. The application uses freshly written content to form a complete, coherent picture of the central government services. It aims to make all service delivery easier, quicker and cheaper for users, to drive the take-up of the government’s online transactions, to proactively present users with other relevant services and to help de-duplicate and rationalise the government’s web provision.