Easy Procedures

SDG 11: Sustainable Cities and Communities
  • Year: 2003
  • Award: World Summit Award
  • Category: Government & Citizen Engagement
  • Producer: Ministerio Secretaria General de la Presidencia
  • Country: Chile
  • URL:

In the past, official procedures in Chile with state bureaucracy were complicated and long winded. Easy Procedures is now setting new standards in facilitating and optimising the relations of citizens and public institutions. The inclusive e-Government service provides all relevant information, procedural forms and online procedures at one central Website thus saving time and resources of people and institutions. The Easy Procedure service is dedicated to all Chileans including citizens living abroad.