KPI of Vilnius city

09 Industry, innovation and infrastructure
  • Original Title: Vilniaus paslaugų kokybės rodiklių sistema (KPI)
  • Year: 2021
  • Award: WSA European Young Innovators
  • Category: European Young Innovators
  • Producer: Egidija Rolytė, Kamilė Ramanauskaitė-Šidiškienė
  • Country: Lithuania

Smart cities collect data while intelligent cities make data-driven decisions in city management. Technology has enabled new management models to be implemented through more flexible data monitoring mechanisms that enable organisations to engage directly with customers. „KPI of Vilnius City“ is one of these tools that is aimed at smart development of Lithuania‘s capital. It was known that clients‘ surveys was the only source of information about their needs and evaluations of the municipal services – but, this is quite yesterday. Variety of data sources in multiple domains of the city‘s life made it clear that harnessing this data to draw conclusions is the way forward, as well as the challenge but this tool helps to make it work.