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Nagarik App

08 Decent work and economic growth09 Industry, innovation and infrastructure17 Partnerships for the goals
  • Original Title: नागरिक एप
  • Year: 2022
  • Award: World Summit Award
  • Category: Government & Citizen Engagement
  • Producer: Santosh Aryal, Safal Shrestha, Prabin Chauhan
  • Country: Nepal
  • URL: https://nagarikapp.gov.np

Nagarik App is:

  • Single mobile app for major citizen-centric government services – already 19+ integrated and further in progress.
  • Simple registration with just a mobile number and OTP with multiple options for identity verification. Other profile details are optional and can be furnished later as the user uses it over a period.
  • Availability of many services on a Single App brings more utility for a citizen.
  • Uniform/easy experience across Government services including taxation-based payments.
  • NagarikApp provides 12x7 (7 am to 7 pm, all days) customer support through toll-free IVR that can be connected to Customer Service Executive, Messenger, Viber chat, and email for any kind of support a user may need.
  • NagarikApp is backed by 24x7 O&M support, it is always updated.