11 Sustainable cities and communities is a comprehensive website produced by the City of Vancouver, which promotes content designed to inform, educate and engage its citizens in local issues. While the website does provide convenient online services, such as the ability to purchase business licences through the Internet, the City’s priority has been to develop a website that contains a wide range of detailed content. The purpose is to promote awareness for and access to civic programmes and services, and also keep to citizens informed and engaged in debates on issues that impact their day-to-day lives.