- Year: 2020
- Award: World Summit Award
- Category: Inclusion & Empowerment
- Producer: Gavin Neate
- Country: United Kingdom
- URL: https://www.neatebox.com/welcome
By connecting the disabled persons arrival to their smartphone and using location-aware technology we are training staff based on the disabled persons proximity to the building. This free to use app was launched in 2018 and is transforming the way in which staff greet their disabled patrons. The service is paid for via a monthly subscription from the business who then build relationships with their customers and raise awareness of disability whether the app is being used or not.
With the WelcoMe app, you can know who is about to walk through your door before they walk through your door and be provided with key information on how to interact and best serve their needs. This low-cost web-based service is revolutionising the way in which customer service is both provided and received and empowers disabled people to live with choice at the heart of all of their interactions.