Diana Pamela holds a MSc. in Service Design and she is pursuing a PhD in Design. Her investigation focuses on the practice of Design in public policymaking. Along with her academic career and around eight years of job experience, Pamela has worked with public, private, and academic organisations in Colombia, Holland, Italy, Switzerland, and Germany. Driven by social innovation, she has worked with youth and children, as well as refugees and other marginalized communities. Furthermore, she has led multidisciplinary teams and worked for European projects, the manufacturing industry, design consultancy and education.