- Original Title: CitizenLab
- Year: 2019
- Award: World Summit Award
- Category: Government & Citizen Engagement
- Producer: Wietse Van Ransbeeck
- Organisation: Citizenlab
- Country: Belgium
- URL: https://www.citizenlab.co/
Today, local democracies are facing two main issues: a lack of trust from citizens, and difficulties reaching these same citizens. When trying to reach out to citizens through town halls or paper consultations, local governments hit barriers: these consultation methods are costly, time-consuming, and not representative of their population.
CitizenLab solves these issues by providing governments with a digital platform to easily consult their citizens. By implicating citizens in the decision-making process, local governments can improve efficiency, shape better policies and increase trust.