SDG 11: Sustainable Cities and CommunitiesSDG 16: Peace, Justice and Strong Institutions
  • Original Title: CitizenLab
  • Year: 2019
  • Award: World Summit Award
  • Category: Government & Citizen Engagement
  • Producer: Wietse Van Ransbeeck
  • Organisation: Citizenlab
  • Country: Belgium
  • URL:

Today, local democracies are facing two main issues: a lack of trust from citizens, and difficulties reaching these same citizens. When trying to reach out to citizens through town halls or paper consultations, local governments hit barriers: these consultation methods are costly, time-consuming, and not representative of their population.
CitizenLab solves these issues by providing governments with a digital platform to easily consult their citizens. By implicating citizens in the decision-making process, local governments can improve efficiency, shape better policies and increase trust.